Return & Refund Policy – Silver Stitch

At Silver Stitch, every piece is crafted with precision, care, and attention to detail. Since our products are produced individually and often in limited quantities, we believe in being fully transparent about our return and refund process.

1. No Returns for Change of Mind

Please note that we do not accept returns if you change your mind after placing an order.

Once your order is confirmed, it enters production and cannot be canceled or refunded.

2. Quality Issues or Faulty Items

We only accept returns if your product arrives with a manufacturing defect or quality issue.

If this occurs:

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  Contact us within 24 hours of receiving your order.
  
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  Provide clear photos or videos showing the issue.
  
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  Our team will review your case, and if approved, we’ll arrange a replacement or refund.
  

3. No Exchanges

We do not offer exchanges for any reason, including size or color preferences.

Each item is made individually and in limited stock, which means we cannot accommodate size swaps or product exchanges.

4. Wrong Size Orders

Please review our Size Guide carefully before placing an order.

If an incorrect size is ordered, we cannot offer a refund or replacement, as each product is crafted specifically for you once the order is placed.

5. How to Contact Us for Returns

If your order qualifies for a return due to a verified fault, please reach out to us at:

📧 Email: silverstitch07@gmail.com

📞 Phone / WhatsApp: 0371-0476060

Include your order number, full name, and photos/videos of the issue in your message.

6. Final Note

At Silver Stitch, we deeply value every customer and stand behind the quality of our craftsmanship.

If a genuine issue arises, we’ll always do our best to make it right.

We also ask for your understanding that each item is custom-made, and every order is handled with great care and attention to detail.